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Complaints Procedure for Council-run Schools

All school governing bodies are required to have a complaints procedure. This should be published and made available to you upon request. Academies and free or independent schools are required to have their own complaints procedures.  If your complaint is about a school …
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Special Educational Needs, Inclusion and Disability Policy 2015 to 2018

This policy identifies the key principles that underpin the changes that are being made within Wandsworth to working practices and service development to implement the SEND reforms.  Link the Special Educational Needs, Inclusion and Disability Policy 2015 to…
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What do Carers want? CDR and WAND Parent/Carer Survey 2017

The survey highlights a need for more support for parent carers, not least in making sure they have practical information about sources of support to help them in their role.  You can read the full survey report, attached below, and, or the "Highlights" version also…

Complaints and Information Team for Children's Services

We aim to make sure you are happy with our services. If, however, you are unhappy about any aspect of our services, please complain to us. Don't just put up with it! If something is wrong you should complain. Stage 1 If you are not…
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How to complain, compliment or feedback about a Local Offer service, activity or provider.

If possible, please make your complaint, give your compliment or feedback  direct to the person you are dealing with, or their manager, using their complaints, compliments and/or feedback procedures. If you want to complain, compliment or feedback about a Local Offer service, activity or provider you can…