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How to complain, compliment or feedback about a Local Offer service, activity or provider.

If possible, please make your complaint, give your compliment or feedback  direct to the person you are dealing with, or their manager, using their complaints, compliments and/or feedback procedures.

If you want to complain, compliment or feedback about a Local Offer service, activity or provider you can also:

  • use this link to the Local Offer Feedback Form, to go to our Local Offer Services Complaints, Compliments and Feedback website  and make your complaint.  This feedback can be anonymous, if you wish.  However, if you want us to follow up your feedback, and get back to you with the outcome, please leave your details.  We will not share them without your permission.  Please use this to give us your responses, good, bad or neither, so we can see where we need to change what we've done or do it better. And, so we can feedback to the service or activity, and tell them how they did.. Or;
  • email the SEND Local Offer team on Or;
  • use the "Feedback" link at the bottom of every webpage. This takes you to the Council's website feedback form.


Who to contact

THRIVE Wandsworth

Where to go

Wandsworth Town Hall Extension
Wandsworth High Street
SW18 2PU
Get directions

Local Offer


What is Wandsworth’s Local Offer ?

Wandsworth’s Local Offer consists of the services, activities and providers that the council expects to be available locally for our children and young people from 0 to 25 who have special educational needs and/or disabilities (SEND). 

The Local Offer website sets out what these services, activities and providers are and how to access them,  in what we hope is a clear and accessible way.  Services, activities and providers whose website information record has the Local Offer flash, form part of Wandsworth's Local Offer.  Other records, without the flash,  are included to make sure the information is as comprehensive as possible.

For advice or information about Wandsworth's Local Offer you can also call or email the THRIVE Wandsworth team on 020 8871 7899 or

If you would prefer to meet someone to talk about what specific services, activities or providers would best suit the needs of you or your family, with an interpreter or signer if you need one, please call THRIVE Wandsworth to make an appointment to come to the Town Hall.

We can see people who drop in to the Customer Centre at the Town Hall, weekdays between 9am and 4.30 pm but only if an Disability Information Officer is available

How to complain, compliment or feedback about this service, activity or provider.

Last updated: 27 Oct 2020

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